OK, OK, I'll give..but it's not a normal Internet vendor it's a tea brand with their own website and I've actually talked about them on here before, it's that Boh tea plantation company out of Malaysia. They have a website to order and everything but it's been worse than pulling teeth to get any kind of E-mail response from them. They have apparently actually sent my order this time though I have gotten no e-mail receipt or confirmation that they shipped it...but they took the money out of my checking so...I guess I'll wait and see if I get the tea in 8-10 weeks. :(
I wouldn't go through this trouble if I didn't like the tea so much (it's a black fannings tea, basic but to my taste very good) but I'm really bitter about the way they've not communicated with me. It reeks of ineptness or maybe they just don't care or maybe (and this has just been my secret suspicion) it's because I'm from the United States and they have a problem with that. I have no idea...
When I've tried to order before, they've taken several weeks at least and multiple E-mail proddings from me to answer, and then they lost my order the first time. This time the person said they would get back to me by the end of the week and I waited almost three and never did get a response. I finally put a letter in the mail to try to bypass the person who reads and (doesn't) respond to the information E-mail, I wonder if that is why my order finally went through. And of course if they decided not to send the tea I probably wouldn't have any recourse, other than to file a complaint with my bank for non-delivery of goods or something. I doubt Malaysia HAS a consumer complaints department who would care about little ole me.
I won't do business with these people again and if someone asked me, I'd suggest they find some other tea they like because this company's lack of service is really amazing. If I had been given a reason for the lack of contact of course I can be patient but the no-communication thing really really grates, especially when I'm ordering from a place I've never ordered from before and from overseas. This just is not worth it.
Melinda