I was recently going through my past orders at Upton's to add some reviews to the teas I had ordered and noticed that you are only allowed to post public reviews to teas that were ordered in larger quantities (Not samples) When I inquired about this I received a reply from owner Tom Eck. He stated
Snipped " Opinions on samples are clearly important to the individual making a purchase decision on a larger quantity. It may also be adequate for someone to make an informed comment about the objective quality and desirability of that tea, but we believe this would require significant tea knowledge."
IMHO it seem a little snobbish to assume that because I only order a sample that I do not have enough significant tea knowledge to review this tea. I am not saying I am a tea expert but it seem that they are a little holier than thou when it comes to tea.
This really did not sit well with me. Do I seem unreasonable about this? I have place many orders with Upton's and have always been happy with the service. But I am starting to have second thought about them based on this reply.
Mike