I am currently writing a book in collaboration with Starbucks and am looking for stories from baristas and customers regarding extra mile service, positive surprises, service recovery, a willingnesss to listen to customer or community compliants, and Starbucks' partners community involvment.... If you have a story to share you can leave a response here ot contact me confidentially through my recently created website...
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Stories included in the book will lead to Starbucks gift cards and a free copy of the book. Thanks for your consideration...