Any one know how to contact Cask Marque regarding quality of beer in a pub that has a Marque?
I figured that a particular establishment I visited is probably not worthy after both beers tasted like crap and the bar staff hadn't a clue...
Cheers
Rob
PS anyone know the Hog's Head chain website and/or e-mail?
Obviously Google is broken in the UK :-)
Wayne
My computer freezes ;-)
John B
So does the beer...
Many thanks for your variety of replies. I found the Cask Marque site easily (just there was no decent contact info regarding complaints), it was only the Hog's Head I had problems with as their website seemed not to work. Managed in the end and Cask Marque are now investigating the incident...
Rob
John B
Wouldn't hold out much hope ... I made a complaint last year - got the "we are investigating" holding message and then nothing.
Must mention it to Paul Nunney if I see him at GBBF.
Cheers
Mark
Paul will be there but the stand has about 8 staff for the week - I'm sure they'd be happy to take your query up! (sitting ducks again)
a while back I contacted CM & received a quick and decent reply.
it was about a rumour about their relationship with Wetherspoon's and CAMRA, rather than a complaint about beer quality in a particular pub; I agree that comments/complaints about individual pubs should be investigated pretty quickly, if the scheme is going to have real worth to the drinker or landlord.
I read an article somewhere that explained how their procedures for 'failing' pubs worked, but I can't remember what it was. Anyone know? It would be good to compare if failing pubs (that drinkers have complained to CM about) have improved or lost their accreditation. cheers, MikeMcG.
I thought the most regular reason for losing accreditation was failing to pay the fee.
Probably true, and while that might say something about the perceived value of the scheme by landlords or drinkers, it's not the group of pubs I'm interested in here.
CM charging for their services doesn't bother me (I don't know if they charge reasonably tho?) but its expensive to send out examiners, and I reckon their professional experience might be worth paying for; if the examinations are regular and strenuous, and if failing pubs are advised of their problems, then reassessed soon after & kicked out if they don't improve. MikeMcG.
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