Cask Marque Complaints

Any one know how to contact Cask Marque regarding quality of beer in a pub that has a Marque?

I figured that a particular establishment I visited is probably not worthy after both beers tasted like crap and the bar staff hadn't a clue...

Cheers

Rob

PS anyone know the Hog's Head chain website and/or e-mail?

Reply to
Rob
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Obviously Google is broken in the UK :-)

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Wayne

Reply to
Wayne

My computer freezes ;-)

John B

Reply to
JohnB

So does the beer...

Reply to
Christine

Many thanks for your variety of replies. I found the Cask Marque site easily (just there was no decent contact info regarding complaints), it was only the Hog's Head I had problems with as their website seemed not to work. Managed in the end and Cask Marque are now investigating the incident...

Rob

Reply to
Rob

John B

Reply to
JohnB

Wouldn't hold out much hope ... I made a complaint last year - got the "we are investigating" holding message and then nothing.

Must mention it to Paul Nunney if I see him at GBBF.

Cheers

Mark

Reply to
Mark Enderby

Paul will be there but the stand has about 8 staff for the week - I'm sure they'd be happy to take your query up! (sitting ducks again)

Reply to
Christine

a while back I contacted CM & received a quick and decent reply.

it was about a rumour about their relationship with Wetherspoon's and CAMRA, rather than a complaint about beer quality in a particular pub; I agree that comments/complaints about individual pubs should be investigated pretty quickly, if the scheme is going to have real worth to the drinker or landlord.

I read an article somewhere that explained how their procedures for 'failing' pubs worked, but I can't remember what it was. Anyone know? It would be good to compare if failing pubs (that drinkers have complained to CM about) have improved or lost their accreditation. cheers, MikeMcG.

Reply to
MikeMcG

I thought the most regular reason for losing accreditation was failing to pay the fee.

Reply to
Steven Pampling

Probably true, and while that might say something about the perceived value of the scheme by landlords or drinkers, it's not the group of pubs I'm interested in here.

CM charging for their services doesn't bother me (I don't know if they charge reasonably tho?) but its expensive to send out examiners, and I reckon their professional experience might be worth paying for; if the examinations are regular and strenuous, and if failing pubs are advised of their problems, then reassessed soon after & kicked out if they don't improve. MikeMcG.

Reply to
MikeMcG

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