A while back I posted that I bought an earthenware chatsford teapot and the glaze started to chip off on the spout before the end of the first week. I thought I would post an update. I purchased the pot from Upton and they offer a no-fault 30 day warranty. I wrote an email to customer service on the 26th explaining my concerns about the quality of the pot. I received a reply the next day offering the return authorization and free shipping on the next order of a chatsford bone china pot that interested me as an "upgrade" in quality. On Friday we completed the order through email and, living one state away, I received the new pot today. I'll be shipping the earthenware back on Monday for my refund on that pot. I was told to keep the old filter basket as a spare--so between that and the free shipping for the new pot, the return shipping should be a "wash." I wanted to post that I am very pleased with their service. Good customer service is to find. As a new customer (this was my second order) with Upton, I feel that I'll be a loyal customer for a long time.
The new bone china pot is a pleasure to use--it's well balanced and easier to handle than the earthenware pot. The earthenware seemed to be "spout-heavy" and I often balanced it by holding my finger under the spout while pouring. It's much better made and I recommend it.
Renee