I`ve recently started drinking wine, Redwood Creek cabernet.
I like it because it is smooth, and does not have that bitter after
Well, after buying about five bottles, the last bottle is harsh tasting,
and has a terrible aftertaste....
Can you take back a bad bottle of wine, or are you stuck with it.... It
is so bad I can`t drink it..... I`ll probably end up pouring ot down
the drain... and buying another, and hope for the best....
Has anyone else experienced buying a bad bottle?
I tried to take it back to smart and final where I purchased it.... I
even had the receipt... but the manager said they don`t exhange bad
bottles of wine....
I`ve emailed the customer service department of find out the official
policy of returning bad bottles of wine....
I will let you know what they write back...
But, one thing is for sure.... I won`t be purchasing any more wine from
Does anyone know any places do allow the return of bad bottles of
wine??? How often can we afford to lose $10.99 on a bad bottle of
wine.... I live in the los angeles county, area....
Welcome to wine buying. I am certainly not a snob, but get used to it.
How do you think I feel when I keep a bottle 15 years knowing it should be
wonderful only to find it's corked. I almost cried when I poured an Opus
One down the drink. The rest of the case, (5 bottles) I hope are OK but I
read where roughly 10% of wine can be corked. Kinda makes me wonder if
screw caps are not all the bad.
"SJP" wrote in news:ZT_lb.12994$e01.25340@attbi_s02:
NO. Not at all. It's the cork that is bad for what ever reason. I have
heard lot's of explanations but the fact is a certain percentage of wine
will be bad, corked if you will. It has a very strong musk smell and
tastes like a sweaty sock. Much debate has been given on the cork or
screw cap issue just recently and I suspect that screw caps,(with the new
methodology) will be the winner. Cork is just not that reliable.
Saying all this, I find that roughly one bottle out of ten to fifteen I
drink is corked, or oxidized. The bad news is for me that I have what I
consider a nice collection and won't know what is good or what is not
good until I choose to open a bottle and that is rare.
However, my every day wines, won't hurt me all that much if they are bad,
kinda like errant golf shot, or a stale cigar.
Heck, I have had really bad bottles of beer before and knew it wasn't the
beer but maybe the cap was loose. Good luck and don't let one bad bottle
keep you from what you like.
I tried to take it back to smart and final where I purchased it....
My local wine merchant will accept a return if there is some liquid in
the bottle. I have also successfully returned a mostly full bottle of
wine to Safeway, no questions asked. I don't know how long you can
cellar a wine and still expect a refund, but I'm guessing you're not in
I'm sure California is much better about return policies than the state of
Ohio. It is not up to the retailer to decide that the customer is not
satisfied. It must clearly be a tainted bottle, and then, the customer is
entitled to a bottle of the same product. No refund. If XYZ winery
produced vinegar, we ALL get vinegar. It's only fair. :^)
Tom In CTown
I live here too, and I can assure you that if you press them they will at
least let you exchange it for a new bottle. If the manager won't budge, ask
to speak to his boss, and his boss' boss too if necessary. Just go up the
Next time you return a bad bottle they won't give you such a hard time.
Just be sure that the bottle really _is_ bad. Just because you don't _like_
it doesn't mean that it's a bad bottle. It has to have a material defect to
be considered bad; e.g., corked, vinegary, rotten eggy, sweat soxy, wet dog
"Thomas Hornikel" wrote in
When I was working at a wine merchant in the UK we took back bad bottles,
because all we did then was pass it back up the food chain to the importer
/ producer but with a 'handling charge' on the bottle.
We would refund / replace at customer's request, so nobody loses out
because the producer made a bad bottle (therefore producer must finally
However, there was an arbitrary cut-off point (at staff discretion) of £35
(approx $50) where the fine wine started when we would not necessarily be
so generous (because we would then find it difficult to transfer the bottle
back through the chain). However, when we had directly obtained a recent
vintage wine from the producer / importer, then we would ullage the bottle.
And there wasn't anybody (well, one person I can think of) who would 'try
it on' and bring back three-quarter drunk bottles of Pichon-Lalande, but
even he was honest and just say "I didn't like it". Overall, though,
keeping this one customer happy didn't hurt any others too much.
Being on the retail side of the wine industry, all too often if one bottle
is bad then other bottles from that same case are bad as well. This is
because not all distributors take care of wine the way that they should.
Note that this tends to be more from improper storage that from being
corked, but it's not always the case.... remember the problem that BV had
with cork taint? But all is not lost. Most reputable wine retailers will
gladly exchange a bad bottle of wine (within reason - don't drink 3/4 of the
bottle before deciding its bad, or wait until next year). Any retailer that
will not exchange a bad bottle should not be dealt with.
Exactly right. If the retail entity wont take it back, don't ever deal with
them again and spread the word about them. Here in Ontario, the LCBO takes
returns with few or no questions asked; ditto with individual vintners.