At a Williams-Sonoma store I bought a Jura-Capresso ($1,999 USD) S8 super automatic. The automatic espresso maker, auto cleaner portion works great but after 3 weeks of use (2 cups of latte per day) the steam/frother tube ("dual frother plus") started to leak hot water out of the top (where it connects with a fixed tube) and into your cup while you are steaming/frothing. This dilutes & fills your drink up with water. I called Jura's help desk (not very helpful) and they finally sent a replacement "dual frother plus" part which did not fix the problem. Williams-Sonoma guarantees for life anything you buy there so I exchanged it for another. A month later, the same problem on the new machine. I called Williams-Sonoma again and they are to contact Jura-Capresso to see why the S8 super automatic keeps failing. I think it was poorly engineered. Two questions:
- Has anyone had this or similar problem with a Jura-Capresso machine (most have similar steam systems)
- Any recommendations on a super automatic under ,000