Thunderbolt Tea?

Mar 12, 2008 Last reply: 18 years ago 13 Replies

Has anybody ordered tea from Thunderbolt Tea lately? I placed an order on Jan 26 and have received nothing thus far and all my attempts to correspond with them have gone unanswered. I did use their "free shipping" option, which is supposed to use regular mail and according to their site could take 15-30 days to arrive. But were now at more than six weeks.



I'm debating whether to go to my credit card company and dispute the charge. However, the research I've done on the Web says that this is a pretty good company with a pretty good rep. I don't mind so much if it takes a little longer to arrive (already waited this long), but I just want to know it's coming!



Anybody have any experience with these guys?



Thanks!



Mark


Takes a good month/six weeks/or a little longer - India and Customs and Homeland Security. Comes in wonderful hand-sewn white cloth package. Pretty good tea. Hold on. Shen

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I have only ordered from them once, but my order was worryingly slow and they never responded to my emails at all. When the tea finally arrived, the magnificent packaging made me feel like I was a receiving a package not from just a far off place but also from a far off time!! So I would second Shen's "Hold on" suggestion.

Thanks all. This is what I suspected, but it's good to hear it from folks who have placed orders with them.

I will definitely give it a little longer.

Ah.....the romance of tea! Shen

hi!

if you wish i may try and contact them on ur behalf and check up things for you.

please let me know details if you wnat me to check for you.

regards ankit

Thanks for the offer, Ankit.

This is my first time ordering something directly from India, so I really just have no idea whether this kind of delay is normal or not. As of today, it's been about 47 days since I placed the order. Do you know how long it usually takes for mail to get from India to the US? Is this normal?

Based on other responses, I'm guessing I should just wait for now. I've never heard of anyone NOT getting their order from them, but delays do seem to be the norm. As Shen pointed out, there are a lot of hurdles between here and there.

Let me know if you think 47 days is longer than normal. If so, I'll be glad to take you up on your offer!

Thanks again.

Mark

hi mark...

i would not like to make any comments.

i personally belive that times have changed and 48 hours is a long shipping time...

i will try and see if i can contact the gentleman regarding your order..

have a nice day!!

more soon.

regards ankit

Ankit,

Thanks very much for looking into it. I have pasted my confirmation email below in case it's useful. I know it's from 2Checkout.com, but at least it shows what I ordered.

Thanks again!

Mark

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2Checkout.com Order Number 3870963612

Contents of your purchase: Product ID : 12 Vendor Product ID : singsft_ff07_100g Product Name : Singbulli SFTGFOP-1 Quantity : 1 Handling Fee: 0.00

Product ID : 11 Vendor Product ID : makaisiltips_ff07_100g Product Name : Makaibari Silver Tips Quantity : 1 Handling Fee: 0.00

Product ID : 24 Vendor Product ID : IInd07CastMus100 Product Name : Castleton Muscatel Quantity : 1 Handling Fee: 0.00

Product ID : 28 Vendor Product ID : IInd07Thurmus100 Product Name : Thurbo Muscat Quantity : 1 Handling Fee: 0.00

Product ID : 27 Vendor Product ID : IInd07RishFlow100 Product Name : Risheehat Flowery Quantity : 1 Handling Fee: 0.00

Shipping Cost: 3.00

Total : 68.86 ( USD )

Ankit,

Thanks for looking into it. I'll give him a couple of days before calling.

Thanks again!

Mark

Ankit,

Just wanted to let you know that I called and spoke with Benoy. He agreed that the order was most likely lost and is going to be sending it out again via Speedpost. He said it would be here in maximum 2-3 weeks.

Thanks again for your assistance!

Mark

hi mark,

i am glad you got thru.

have a nice day!

ankit

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