FWP again

On Mon, 1 Dec 2003, Lew/+Silat wrote (give or take a snip);

As a "self styled whisky connoisseur" (or whatever the phrase was), I'd be totally disgusted with that reply.

At least when I had a bottle of FWP in the UK, Bowmore requested it was returned - they paid the postage - lab tested it and wrote back to me to tell me the bottle was at fault, but because it had been "corked". They replaced the bottle with a new one.

I guess US customer services has a lot to learn from the UK's. Which to be honest gob-smacks me because I thought the UK sucked for customer service.

I keep avoiding Bowmore for the time being. Even if a faulty bottle is replaced, I don't want the trouble. FWP whisky shouldn't have passed quality control anyway... Plenty of other great Islay's to choose from!

R.

On Thu, 4 Dec 2003, Raymond wrote (give or take a snip);

Agreed.

Which is why I've not bought a Bowmore since. Too much of a risk. The process took over 3 weeks. Not something I'd recommend. It's also rather embarrassing when you have a bunch of tasters round - all self styled whisky connoisseurs - and crack open a bottle of FWP. :-(

Caol Ila and Lagavulin always seem to get my money these days... Oh and Talisker gets a good look in.

Lew,

We can only hope that your Mr. Dabbelt and my Mr. Gilchrist are included in the topic of the referenced story:

Gee, do you think that their the-customer-is-an-ignoramus attitude might have a teensy bit to do with the decline in profits? That and their write-off of almost £750,000 in a failed joint venture can't have their Japanese masters too pleased.

For the poster that thinks this is an American thing, think again. I got essentially the same reply from the worldwide VP of marketing for M-B in the UK.

Sláinte, Bushido