It seems that Diageo are "training" pub staff in how to serve drinks.
Their instructions, as decribed to me, on how to serve a pint of Guinness diverge from my memory of how it's done in Ireland, but that's not really what I'm complaining about.
They are also, allegedly, instructing bar staff that shorts and mixers should be served in tall glases filled to the brim with ice, and lemon slices added automatically.
This seems to me to be American practise (forgive me if I'm wrong here), but it certainly isn't British practise, which is to (a) ask if the customer would like ice and/or lemon in their drink, and (b) only fill the glass to about a third full with ice, if the customer asks for it.
The bar staff in my local (very) real ale pub are not happy about this.
Views please.