Does Champagne go bad?

It doesn't really irk me. It just doesn't interest me as wine.

When someone asks for Chablis like that, that's a clear opportunity to educate that person in a helpful way. I'd ask "Are you looking for French Chablis or American white wine?". Odds are, in 9 out of 10 instances, if you're friendly about it, the customer will ask "French Chablis?" and you'll have an opportunity to explain the difference. It's a good idea to fastidiously avoid passing judgement in this case.

Odds are they'll still want American white wine but they'll better understand the difference.

It's also a good segue to mention the naming issues with champagne and hearty burgundy :-).

One would think otherwise it was fermented in larger bottle and transferred to smaller bottles, or it was fermented in huge tank and artificially carbonated...

Heh. Sparkling wine. Most people get the meaning. If you're mentioning it to a customer, you can even say "even though the state says we can call it champagne, we prefer to call it sparkling wine out of respect for our French comrades in Champagne" or somesuch.

Most customers don't need a lecture, most customers are happy to learn new things when not made to feel stupid in the process.

Dana

Reply to
Dana Myers
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Sorry, no. "Fermented in this bottle" describes methode champenoise/traditionelle, while "fermented in the bottle" describes what is usually called "transvasement method". Austria's second largest (and quote reputable) producer of sparkling wine, Johann Kattus, works along this line. It starts like methode traditionelle with second fermentation and ageing on the lees, but there is no riddling and disgorgement. Instead the content of the bottles is transferred into pressure tanks, filtered, and bottled into (new, btw) bottles.

M.

Reply to
Michael Pronay
Reply to
Michael Pronay

We pride ourselves in how we help educate our customers. What I've found that is most important is to not treat everyone the same. Some people will want to know the difference, others don't care to hear it.

Visiting our winery affords the opportunity to speak with either the viticulturist or the enologist, which is relatively rare for this area. What I say on the usenet is usually a world away from what I'd say to the customer. Here is where I air my concerns and vent my frustrations so it doesn't end up happening in the salesroom!

Think of me as your customer.

Sounds like this is or was your field. May I ask what your experience is with customers?

clyde

Reply to
Clyde Gill

Clyde, what is your winery? Where is it?

Reply to
dick
Reply to
Michael Pronay

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South Central Missouri, USofA

clyde

Reply to
Clyde Gill

Sure. I was attempting to give examples of what someone unfamiliar with the term might think, not examples of what the actual alternatives are. Sorry about that.

Dana

Reply to
Dana Myers

The crackling sound of the carbonation bubbles as they break at the surface of the wine. The term seems a bit arcane, but I vaguely recall something called "Crackling Rose" on a label once...

Dana

Reply to
Dana Myers

Not sure about a wine label, but it was on a record label - Neil Diamond "Crackling Rose". Dick

Reply to
Dick R.

Yup. There's almost nothing worse than having a canned speech you give to everyone regardless of interest. They do that at Disneyland. Offer a little more politely and see who wants it. Another poor practice I've seen is when someone in hospitality is on a mission, like one guy I once saw lecture several customers about spitting ("you can taste wine all day if you discretely spit"). He was right, but it wasn't what the customers wanted or needed to hear. Sometimes customers *want* to know the etiquette of spitting - finding out which is which is the fun.

Heh. I've read some pretty harrowing things here. Like the story about Merlawtinger at Sequoia Grove...

Primarily corporate. By day, I'm usually a senior engineer with a great deal of customer contact. I've poured wine a few times, too.

Dana

Reply to
Dana Myers
Reply to
francis boulard

Ian, don't forget the transvasement method (described in another posting of mine). It does not seem to have much following, but, as I have said, one major (and highly regarded) company here in Austria, Johann Kattus, does it this way:

M.

Reply to
Michael Pronay

Actually, I tend to believe most consumers (not the savvy consumers that won't be fooled in any case like us) blame producers far more than regions. If, in the consumer's mind, "champagne == all sparkling wine", then it will do no harm to the reputation of Champagne.

Dana

Reply to
Dana Myers

Wow, did not realize we have a wine of the Ozarks.

Thanks for informing me. I live in North Carolina and we also as you know have some wineries here. Some are actually making some drinkable products now. Takes a while.

dick

Reply to
dick

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