Specialteas

I had a problem with some tea I purchased from Special Teas. They responded to my e-mail and remedied the situation.

Blues

I have some Yahoo email accounts. I just recently switch to MSN and Hotmail. The same problem with either provider some email was identified as junk until notified otherwise. The filters was set to low so I can't figure why they were even suspected of being junk.

Jim

Thanks for the input Blue and Jim. Jim, I sent them E-mail from my local ISP address (not Yahoo) so I don't think that filtering might be a problem. I have noticed at times (it seems to go in cycles or something) that some or many internet businesses may not answer my E-mails for some reason, whether it's just that it's a busy time of year or what I don't know. Also some of these businesses take vacations at times and of course I wouldn't get an answer back then. If they're not on mid-summer vacation then I'll just have to call them (again) and ask what the deal is. The only reason it's frustrating is that many times I have a question that I jot down in an E-mail in the evening (I'm on the west coast and they're on the east coast, so anything past say 4 or so my time they would be closed to live calls) and while it doesn't need to get answered right away, I don't like E-mails dropping into the black hole of no response either.

Cheeky of me I know..;)

BTW, thanks Jim for your input to the group about "cheap" teas...I for one like to hear about things other than the most expensive seeing as how I can't afford those anyhow...I found a stunning (to me, the newbie) Tai Kwan Yin in a cannister at my local Asia Market (or maybe it was Boo Han (Korean), can't remember right now)The leaves are fairly large (probably a good inch long after steeping) and have that distinct two leaves and a bud attached form...beautiful when they're wet and unfurled. There is some particle tea at the bottom...some of the leaves got broken in the canister it looks like. It was $18 for

Melinda

You can find good commercial teas at .01/g or if you splurge .02/g. Try the European, Arabic, Indian market brands. I've never like comparable priced Chinese brands. I'm paying .10/g for oolongs from my local tea shoppe. For them there is overhead and profit. For me I like the atmosphere and comradery. I'm paying more for added value than taste. Since I'm now a regular I get to try the new stock before it is put on the shelves. I get a free oz for more than one cup. I still need to taste the new Imperial Gold oolong. I miss my cheap commercial Chinese and Formosa oolongs which mysteriously disappeared off the shelves years ago.

Jim

snipped-for-privacy@posting.google.com7/2/04

Melinda,

Response from Speciateas is so bad that I no longer buy from them at all. My questions about their teas go for the most part unanswered. They often say they will refer my questions to their "agent" and get back to me. They seldom get back. Pushed, they acknowledge that they were unable to get the answer. Questions such as, "I like such-and-such a tea; which province is it from?" They are a tea business; not a business of tea lovers, as it were. Recommend changing vendors.

Michael

The only time I have had contact with them is when I asked about the Chinese words on the Buddhist Prayer Yixing teapot. They were quick in responding, but they didn't know what it said, which was very disappointing, as I really would like to know what it says.

Is it possibly the Heart Sutra? That's a fairly short one...

sally

e-mail) but their costomer service is dissapointing. In my second order from them they sent me a free sample of chun mee, the tea which I had called to complain about from my first order! (the only time in my life I had ever called a tea company to complain by the way). Adequate tea with bad customer service...Specialteas is at the bottom of my list.

By the way, this is my first post so; hello to all the other tea lovers, and be patient with any faux pax I might make.

Yeah, I know Joanne, but it is still very frustrating...trying to send another E-mail and again it is not being answered. If they don't have the resources to answer E-mail or whatever than they should not OFFER an E-mail and simply put on their website that one must call in to get an answer to a question, IMO.

Please disregard my last post in this thread, they actually did answer my E-mail this afternoon. :: crosses fingers:: So far so good...

Melinda